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Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, simply contact us at qrated4ucares@gmail.com.
We’ll guide you through the return process and provide all necessary details.

Please do not send any items back without first contacting us.

For any return questions, feel free to reach out at qrated4ucares@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (like food, flowers, or plants)

  • Custom products (e.g. personalized or made-to-order items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure about your item, feel free to contact us before initiating a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at qrated4ucares@gmail.com.